Privacy Policy

Effective date: 17 July 2026

1. Who we are

Rider Factory Bike, based at Avenue Mohamed V, Gueliz, Marrakech, Morocco, operates this website and the motorcycle rental and tour services described on it. This policy explains how we handle personal information collected through our website, inquiries, accounts, reservations, rentals and tours.

2. Information we collect

Depending on how you use our services, we may collect your name, email address, telephone number, travel dates, requested motorcycle or tour, messages, account information, booking details, payment status, passport or driving-licence details, and information needed to manage a rental or tour. We also receive limited technical and usage information through essential site functions and Vercel Analytics.

3. Why we use it

We use personal information to answer inquiries, prepare quotes, create and manage bookings, verify rental eligibility, provide rentals and tours, communicate service or safety information, secure our website, improve our services, keep required business records and comply with legal obligations. We limit collection to information relevant to these purposes.

4. When information is shared

We may share information only as needed with providers that support hosting, databases, cloud storage, analytics, communications, payments, accommodation, transport or tour operations; with insurers or professional advisers; and with authorities when required by law. Providers are expected to use the information only for the service they supply to us.

5. International processing

Some technology or travel providers may process information outside Morocco. Where this happens, we take the contractual and regulatory steps required for the transfer and protection of the information, including applicable CNDP formalities.

6. Retention and security

We retain personal information only for as long as needed for the purpose for which it was collected, including legal, accounting, insurance and dispute requirements. We use reasonable organisational and technical safeguards, but no internet service can guarantee absolute security.

7. Your rights

Under Morocco's Law No. 09-08, you may have rights of access, rectification and opposition regarding your personal information. To exercise a right or ask a privacy question, email booking@riderfactorybike.com or write to Rider Factory Bike, Avenue Mohamed V, Gueliz, Marrakech, Morocco. We may need to verify your identity before acting on a request.

8. Cookies and analytics

The site uses essential storage for functions such as language preference, authentication and administration. Vercel Analytics provides aggregated usage measurements. Browser settings can control some storage, although disabling essential functions may affect the site.

9. Children

Our rental services are not directed to children. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and remove it where required.

10. Changes and contact

We may update this policy when our services or legal obligations change. The effective date above identifies the current version. Questions can be sent to booking@riderfactorybike.com.